REFUND AND RETURNS POLICY

Applicable to BAMCRAFTS Small Table Lamp purchases on BAMCRAFTS

1. Return Eligibility – Within 7 Days

At BAMCRAFTS, we accept returns or exchanges within 7 calendar days of delivery under the following conditions:

  • The lamp arrives broken, scratched, dented, or not matching the description (model, color, size).

  • The product does not function properly upon first use with a correct E26 bulb.

  • You report the issue within 24 hours and provide supporting photo/video evidence.

  • The item is unused, with original packaging and all accessories intact.

⚠️ Note: Due to the decorative and fragile nature of the BAMCRAFTS lamp, we do not accept returns based on personal preferences such as “changed your mind” or “not matching interior style” after use.

2. Ineligible Return Cases

Returns and refunds will not be accepted in the following cases:

  • Damage caused after delivery due to mishandling, incorrect installation, or power issues.

  • Use of non-compatible bulbs or incorrect voltage.

  • Lack of visual evidence (photo/video) of damage at the time of unboxing.

  • Requests based on color, style, or model change not resulting from an error by BAMCRAFTS.

3. How to Request a Return

To request a return, please follow these steps:

  1. Contact our support team via Hotline 0912396191 or Email huynhvancuong1169@gmail.com within 24 hours of delivery.

  2. Provide clear images or video showing the issue and packaging condition.

  3. If approved, we will schedule a replacement shipment or process a refund.

4. Refund Timeline – 3–7 Business Days

  • Refunds are issued to your original payment method.

  • Once approved, the refund will be processed within 3 to 7 business days.

  • The exact timing depends on your bank or payment provider.

🔍 Important Notes

  • Every BAMCRAFTS Small Table Lamp is individually inspected before shipping.

  • Please inspect your package upon delivery and retain all packaging materials until you confirm the item is in good condition.