REFUND AND RETURNS POLICY

Applicable to handmade home & fashion accessories purchased on BamCrafts

1. Return Eligibility – Within 7 Days

At BamCrafts, we accept returns or exchanges within 7 calendar days of delivery under the following conditions:

  • The item arrives damaged (e.g., broken weave, torn seam), stained, or not matching the description (style, color, size).

  • A manufacturing defect is identified upon first inspection/use.

  • You report the issue within 24 hours of delivery and provide clear photo/video evidence taken during unboxing.

  • The item is unused, with all original tags, labels, and packaging intact.

ℹ️ Our products are handmade from natural fibres (banana fibre, water hyacinth, bamboo). Minor variations in colour tone, weave pattern, texture, or dimensions (±1–2 cm), as well as a light natural plant scent, are normal and not considered defects.

2. Ineligible Return Cases

Returns and refunds will not be accepted in the following cases:

  • Damage occurring after delivery due to mishandling, moisture exposure, improper storage, or cleaning methods not in line with care instructions.

  • Natural variations in colour, texture, weave, or slight size differences inherent to handmade goods and natural fibres.

  • Requests based on personal preference (changed mind, style/colour preference) when the item matches the product description.

  • Custom, personalized, or made-to-order items (unless defective on arrival).

  • Items that have been used, worn, washed, altered, or returned without original tags/packaging.

3. How to Request a Return or Exchange

Please follow these steps:

  1. Contact our support team via Hotline +84912396191 or Email [email protected] within 24 hours of delivery.

  2. Provide your order number and clear images or video showing the issue and the packaging condition (outer box and inner protection).

  3. Once approved, we will issue a Return Authorization (RMA) and arrange a replacement or process a refund.

Return shipping costs: If the return is due to a confirmed defect or our error, BamCrafts covers reasonable return shipping. For all other approved returns, the customer is responsible for return shipping fees.

4. Exchanges

  • Exchanges are subject to stock availability. If the requested item is unavailable, we will process a refund instead.

  • Like-for-like exchanges (same model, different colour/size) are available when the original item qualifies under Section 1.

5. Refund Timeline – 3–7 Business Days

  • Refunds are issued to your original payment method.

  • Once approved and the return is received/inspected, the refund will be processed within 3 to 7 business days.

  • The exact timing depends on your bank or payment provider.

🔍 Important Notes

  • Every item is individually inspected before shipping. Please inspect your package upon delivery and retain all packaging materials until you confirm the item is in good condition.

  • To keep your natural-fibre pieces looking their best, store in a dry area, avoid prolonged moisture/sun exposure, and spot clean gently as needed.

  • BamCrafts partners with small artisan groups under fair, regularly audited conditions. Thank you for supporting dignified work and the preservation of heritage crafts.