SHIPPING POLICY
Applies to all handmade home & fashion accessories purchased on BAMCRAFTS
1. Delivery Coverage
We offer home delivery for all orders placed via our official website BAMCRAFTS. Nationwide shipping is available across Vietnam.
2. Shipping Method & Fee
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Orders are shipped via reputable third‑party couriers experienced in handling natural‑fibre and handcrafted goods.
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A fixed shipping fee of 30,000 VND applies to every order, clearly shown at checkout.
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In the event of a return, a return shipping fee of 30,000 VND will be deducted from the refund amount (unless the return is due to our error).
3. Packaging & Handling
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Each item is carefully protected to maintain shape and structure, with moisture‑safe inner wrapping and shock‑resistant outer protection.
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Parcels are labeled “HANDLE WITH CARE – KEEP DRY” with clear handling instructions for transit.
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We prioritize eco‑friendly materials such as recycled paper, corrugated boards, and minimal plastics where feasible.
4. Preparation & Delivery Time
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Order processing time: 0–1 business day for in‑stock items. Made‑to‑order or pre‑order pieces may require additional preparation (typically 2–5 business days); we will notify you if applicable.
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Estimated delivery time: 1–3 business days after dispatch, depending on your location.
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Any delays due to weather, roadblocks, or holiday traffic will be communicated promptly.
5. Delivery Conditions
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We deliver to the recipient name and address provided at checkout. Please ensure accuracy to avoid delays.
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If the delivery location is remote, hard to access, or unclear, we may reschedule or reroute delivery with prior notice.
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If the courier cannot reach you after reasonable attempts, re‑delivery or storage fees (per courier policy) may apply.
6. Inspection Upon Delivery
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Please inspect the item immediately upon receipt.
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If the parcel or item arrives damaged or incorrect:
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Report the issue within 24 hours of delivery.
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Provide clear photos/videos of the item and packaging; retain all packaging materials.
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If no issue is reported within this timeframe, BAMCRAFTS may not be responsible for subsequent claims.
7. Liability & Exceptions
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If shipping is arranged by BAMCRAFTS, we are responsible for the shipment until the courier confirms successful delivery.
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If you choose your own courier or arrange third‑party pickup, liability transfers upon collection from our warehouse.
8. International Shipping (Optional)
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International delivery may be available on request. Duties, taxes, and import fees are the customer’s responsibility and are non‑refundable.
📦 Final Note
Our team takes great care in packaging and processing every handmade piece to ensure it arrives in excellent condition.
For questions or assistance, please contact us at +84912396191 or [email protected].