SHIPPING POLICY

Applies to all handmade home & fashion accessories purchased on BamCrafts

1. Delivery Coverage

We offer home delivery for all orders placed via our official website BamCrafts. Nationwide shipping is available across Vietnam.

2. Shipping Method & Fee

  • Orders are shipped via reputable third-party couriers experienced in handling natural-fibre and handcrafted goods.
  • A fixed shipping fee of 30,000 VND applies to every order, clearly shown at checkout.
  • In the event of a return, a return shipping fee of 30,000 VND will be deducted from the refund amount (unless the return is due to our error).

3. Packaging & Handling

  • Each item is carefully protected to maintain shape and structure, with moisture-safe inner wrapping and shock-resistant outer protection.
  • Parcels are labeled “HANDLE WITH CARE – KEEP DRY” with clear handling instructions for transit.
  • We prioritize eco-friendly materials such as recycled paper, corrugated boards, and minimal plastics where feasible.

4. Processing & Delivery Time

  • Order processing time: 0–1 business day. All items are in stock and ready to ship.
  • Estimated delivery time: 1–3 business days after dispatch, depending on your location.
  • Any delays due to weather, roadblocks, or holiday traffic will be communicated promptly.

5. Delivery Conditions

  • We deliver to the recipient name and address provided at checkout. Please ensure accuracy to avoid delays.
  • If the delivery location is remote, hard to access, or unclear, we may reschedule or reroute delivery with prior notice.
  • If the courier cannot reach you after reasonable attempts, re-delivery or storage fees (per courier policy) may apply.

6. Inspection Upon Delivery

  • Please inspect the item immediately upon receipt.
  • If the parcel or item arrives damaged or incorrect:
    • Report the issue within 24 hours of delivery.
    • Provide clear photos/videos of the item and packaging; retain all packaging materials.
  • If no issue is reported within this timeframe, BamCrafts may not be responsible for subsequent claims.

7. Liability & Exceptions

  • If shipping is arranged by BamCrafts, we are responsible for the shipment until the courier confirms successful delivery.
  • If you choose your own courier or arrange third-party pickup, liability transfers upon collection from our warehouse.

8. International Shipping (Optional)

  • International delivery may be available on request. Duties, taxes, and import fees are the customer’s responsibility and are non-refundable.

📦 Final Note

Our team takes great care in packaging and processing every handmade piece to ensure it arrives in excellent condition.
For questions or assistance, please contact us at +84912396191 or [email protected].