SHIPPING POLICY
Applies to all handmade home & fashion accessories purchased on BamCrafts
1. Delivery Coverage
We offer home delivery for all orders placed via our official website BamCrafts. Nationwide shipping is available across Vietnam.
2. Shipping Method & Fee
- Orders are shipped via reputable third-party couriers experienced in handling natural-fibre and handcrafted goods.
- A fixed shipping fee of 30,000 VND applies to every order, clearly shown at checkout.
- In the event of a return, a return shipping fee of 30,000 VND will be deducted from the refund amount (unless the return is due to our error).
3. Packaging & Handling
- Each item is carefully protected to maintain shape and structure, with moisture-safe inner wrapping and shock-resistant outer protection.
- Parcels are labeled “HANDLE WITH CARE – KEEP DRY” with clear handling instructions for transit.
- We prioritize eco-friendly materials such as recycled paper, corrugated boards, and minimal plastics where feasible.
4. Processing & Delivery Time
- Order processing time: 0–1 business day. All items are in stock and ready to ship.
- Estimated delivery time: 1–3 business days after dispatch, depending on your location.
- Any delays due to weather, roadblocks, or holiday traffic will be communicated promptly.
5. Delivery Conditions
- We deliver to the recipient name and address provided at checkout. Please ensure accuracy to avoid delays.
- If the delivery location is remote, hard to access, or unclear, we may reschedule or reroute delivery with prior notice.
- If the courier cannot reach you after reasonable attempts, re-delivery or storage fees (per courier policy) may apply.
6. Inspection Upon Delivery
- Please inspect the item immediately upon receipt.
- If the parcel or item arrives damaged or incorrect:
- Report the issue within 24 hours of delivery.
- Provide clear photos/videos of the item and packaging; retain all packaging materials.
- If no issue is reported within this timeframe, BamCrafts may not be responsible for subsequent claims.
7. Liability & Exceptions
- If shipping is arranged by BamCrafts, we are responsible for the shipment until the courier confirms successful delivery.
- If you choose your own courier or arrange third-party pickup, liability transfers upon collection from our warehouse.
8. International Shipping (Optional)
- International delivery may be available on request. Duties, taxes, and import fees are the customer’s responsibility and are non-refundable.
📦 Final Note
Our team takes great care in packaging and processing every handmade piece to ensure it arrives in excellent condition.
For questions or assistance, please contact us at +84912396191 or [email protected].